I used to use Ourisman Honda as my [primary] service center, but NO LONGER, as unlike Honda of Annapolis are nickel and diming customers by charging 3% for simply paying invoices with a credit card. Not charging such additional on fees is an excellent advertisement. I called several dealers and local Anne Arundel vehicle service centers, who DO NOT penalized their customers settling maintenance invoices with a Mastercard/Visa. I also will NEVER purchase another new Honda from Ourisman for treating clients by nickel and diming them to gain 3% surcharges. Use Honda of Annapolis for now. If they also change, call around to other local vehicle service centers to avoid these disrespectful fees, that actually target those less fortunate customers that may not have hundreds or thousands readily available in cash/debit.

This review is for the service department. Tray the service manager is phenomenal. He was patient with me because I had many many questions. Very professional, helpful and knowledgeable. I recently purchased a car from a dealership in VA. It had to be Maryland Inspected. This dealership does Maryland State Inspections. The whole process was easy peasy. Tray and his team will get you in and out. This is not a dealership where you are sitting for hours waiting for your vehicle to be serviced. I definitely recommend this dealership if you have a Honda and need servicing. And by the way the guys does not know that I am writing this review. I thought it would be useful because when I was trying to find a dealership to take my car for servicing I used the google reviews to guide me. I hope this helps anyone like me who appreciates great customer service.

Terry Droddy went above and beyond to ensure my experience, from beginning to end, was a positive one. Thanks again Terry!

Thrilled with my new Honda! Everyone at Honda of Annapolis was very friendly and helpful. Keith Stewart was especially kind and thoughtful, and he worked very quickly at my request because I had to get to work. He is also just an all around good guy. My last experience at another dealership I spent all day there seemingly for no reason, whereas here I pretty much knew what I wanted - though I did have to narrow it down a little. Keith helped me make the right decision for me, and I could not be happier with the car I got. Steve was also very friendly - I had met him a couple weeks prior when I went to get my headlight fixed on my old car before doing the trade-in. Overall I got a great deal that I'm very happy with.

Well to start off it was bad. First I arrived at the wrong building. I was at the car dealership, not service. Once at service I walked in the building( my first time at this Honda center) I waited at the reception desk for someone. Noone ever came so I sat down. My appointment was scheduled for 7:30 am. It's 8:05 now a lady named Denise is now at the desk and as I approached her she tells me to drive my car up and the guys will help me. .y issue is I am here for the first time. I saw no sign saying to drive up. Also, the receptionist said nothing to any of the customer waiting in the waiting room. I did loose it but I apologized to the two men. After that they did take good care of why I was there. After they fixed my recall they told me that I would need tires and brakes soon. Again I want to say thank you for your service and for your patience with me. I would recommend this Honda Service Center for your car needs.

So first off I wanna say 5 star for Arbin and Kieth over there I went to 2 different dealerships and a shop to get my 2015 Toyota rav4 with 60 thousand miles fixed and of course they let me down and milked me but NOT Honda of Annapolis they treated me amazing I didn’t lift a finger they made all the major phone calls all the trading information for me and I was able to get rid of my nightmare of a 2015 Toyota for a 2026 Honda CRV with 7 miles rolling off the lot I am beyond happy and if you are hesitant this is your sign GO!!!!!!!! you won’t regret it

My first time shopping and buying a car after my '98 4Runner gave out on me after 222k miles and multiple problems. Saw a Rav4 here and was interested. Worked with Marcus Humes, who is great! He was as transparent as possible, flexible, and easy to work with. He made sure to answer any questions, was patient throughout the process, and made it as seamless as possible. Got a great deal on a great car that will hopefully last me as long as my 4Runner did!

Amazing dealership! Everyone here is helpful and genuinely cares. I highly recommend this dealership to anyone looking to purchase a Honda — make sure you work with Jimmy!

We recently purchased a 2026 Honda Passport and could not have been more pleased with our experience at Honda of Annapolis and Steve Chase, the Sales Manager. We worked with Carrie Cianciolo and Keith Stewart. Carrie and Keith made the buying process easy as well as fun. Carrie was very patient with us while we were deciding between the Pilot or the Passport, pointing out the differences between the two. Keith spent a great deal of time with us finalizing the transaction and going over all the features of the Passport making sure everything was perfect before driving off the lot. We have also visited the Service Department to have accessories added to the Passport and Alonzo Lester has been great to work with as well.

Carrie was so kind and helpful. I didn't intend to walk away with a vehicle, but she made the process so simple and speedy. Jimmy was great as well. Very impressed with the customer service & my new car!

Keith is an awesome salesman! The whole process with figuring out which car I wanted was a great experience. I would highly recommend this dealership! Very transparent and professional sales team. They support active duty military and veterans. Kudos to Keith and the team at Honda of Annapolis.

We just bought a used car and had a great experience. We worked with Ravi Gowda and he was extremely patient and professional. Ravi discussed features of the car we bought and compared it to other models to make sure it was the fit for our needs. The paperwork was handled smoothly and efficiently. Would definitely use them again.

This was my first time leasing a car and I couldn’t be happier with how it went. I explored many options and this dealership was genuinely the best. They were super kind and patient and helpful the entire time. They explained everything clearly, never rushed me, and made the whole process really easy. They took the time to answer all of my questions and ensured I had the best deal. The entire process from test driving to paperwork was smooth and very efficient. Thank you Rober!

Had a really great experience with Annapolis Honda. Professional, and good customer service.

Excellent buying experience!

Great experience at Honda of Annapolis! Arbin was extremely helpful, professional, and made the whole car-buying process easy and stress-free. I’m very happy with my new car and highly recommend this dealership.

I was treated respectfully and waited on right away. Honda is a good servicing company and the employees are all courteous

I had a great experience leasing my CRV from Vicky at Honda of Annapolis

Sales staff friendly, thorough and knowledgeable!!

The people at Honda Annapolis were organized and ready to service my car. Everyone was helpful. And, I appreciate the car service to bring me home after a drop off.